Complaints

Seddons Complaints Policy

  • If you are dissatisfied with any aspect of the legal services we provide or charges we make for our work, you should try to settle your issue with the fee earner handling your matter or his or her immediate line manager.

  • If you cannot resolve matters direct with the person handling your matter, we have a separate Complaints Procedure you may use which meets the requirements of the SRA. You may contact our Complaints Partner, Leon Golstein, by e-mail at leon.golstein@seddons.co.uk or by telephone on 020 7725 8086. A copy of our Complaints Policy can be found here

  • A client who is not satisfied with our handling of a complaint may be entitled to ask the Legal Ombudsman to consider the issue. Complaints to the Ombudsman are usually required to be made within six months of the date of the conclusion of our complaints process. The Ombudsman may be contacted by post at PO Box 6806, Wolverhampton WV1 9WJ, buy phone on 0300 555 0333 or by e-mail to enquiries@legalombudsman.org.uk (the website is at www.legalombudsman.org.uk).

  • A client may also be entitled to apply for an assessment of our bills under Part III of the Solicitors Act 1974. The Ombudsman may not consider a complaint about a bill if a client has applied to the court for assessment of that bill.

  • The Solicitors Regulation Authority has a separate complaints procedure and investigates allegations that a solicitor has breached the SRA Principles https://www.sra.org.uk/consumers/who-we-are/sra-regulate/#principles. Details of how to complain to the SRA and a Report Form you may wish to use can be found here: https://www.sra.org.uk/consumers/problems/report-solicitor/.

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